The call goes unanswered
Conditional forwarding sends the eligible unanswered call into that business’s AfterTone recovery flow. The business keeps its existing public number.
HOW IT WORKS
Four steps. No phone-number replacement.
Your customers keep calling the number they already know. AfterTone handles the eligible unanswered path, with each capability activated only after the business is configured and tested.
Nova answers when activated
Nova, AfterTone’s AI receptionist, can greet the caller by voice, understand the reason for the call, answer configured business questions, and guide the caller toward a useful next step.
Nova books or captures the opportunity
Nova can check live connected-calendar availability and book an open time with conflict protection. If the caller is not ready to schedule, AfterTone can capture the lead instead. If voice automation is unavailable, voicemail provides a safe fallback.
The business stays informed
Call outcomes, leads, appointments, voicemail, and calendar activity stay connected to the customer workspace, with notifications available for authorized owners and staff.
Voice can launch before messaging.
Production SMS is a separate activation path and stays locked until telecom registration, caller consent, sender association, carrier approval, and live testing requirements pass.