Business identity and approved facts
Nova can use your public business name, pronunciation, services, service area, hours, and customer-approved answers.
MISSED CALL RECOVERY + AFTERTONE CRM
From unanswered call to a clear next step.
AfterTone combines missed-call recovery with its native CRM so caller details can become leads, customer records, appointments, and follow-ups. Nova is the voice and automation layer: she handles routed calls using the business information, rules, and boundaries you approve before launch.
A CUSTOMER-SPECIFIC CALL SETUP
N“Thank you for calling your business.”Correct identity and approved pronunciation
?Understand the caller’s needConfigured intents, services, questions, and lead types
→Follow the right pathAnswer, collect, schedule, transfer, escalate, or use voicemail
This is an illustrative call path—not a customer result, conversion claim, or guarantee.
Caller intents and lead capture
Define the call types and opportunities that matter, what information Nova should collect, and what needs follow-up.
Scheduling in AfterTone CRM
AfterTone CRM is the default scheduler for new customers. After your availability and appointment rules are configured and tested, Nova can check availability, book appointments, and handle configured rescheduling or cancellation requests.
Transfer and escalation rules
Specify which calls should transfer, which require escalation, and which workflows Nova should not handle.
Voicemail and safe fallback
Configure where a caller goes if Nova cannot complete the interaction and where voicemail or notifications should be delivered.
Versioned customer approval
You review the practical current configuration before production. Material changes require a new review instead of silently changing an approved setup.
YOUR AFTERTONE CRM
The call does not disappear after Nova answers.
Keep people, companies, leads, appointments, activities, and follow-up tasks in AfterTone CRM. Authorized owners and team members can also work with calls, voicemail, assignments, private notes, and follow-up status in the customer workspace.
- Tenant-scoped access
- Owner, manager, and staff roles
- Lead pipeline and customer records
- Appointments, activities, and follow-up tasks
- Assignments, notes, and status
Give missed calls a place in your workflow.
Tell us about your business, carrier, and the calls you need help handling.